Return & Refund policy

Returns

You may return eligible items within 30 days of receiving your order. To qualify for a return, items must:

• Be unused and in their original condition.

• Be returned in their original packaging.

• Include all accessories, manuals, and any complimentary items provided with the purchase.

• Be accompanied by proof of purchase, such as an order number or receipt.

We reserve the right to refuse returns that do not meet these conditions.

 

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Digital products.

• Clearance or final sale items.

 

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within 5 to 10 business days, depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is due to our error or the item was received damaged or defective.

 

Exchanges

We will gladly replace items that are defective, damaged, or incorrectly shipped. If you would like to exchange an item for the same product, please contact us before returning the item.

 

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is damaged or defective.

• The wrong item was shipped.

• The return is required due to an error on our part.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages.

 

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery and provide:

• Your order number.

• A description of the issue.

• Photographs of the damaged or defective item and its packaging, if possible.

We will work promptly to resolve the matter through a replacement, exchange, or refund where appropriate.

 

Late or Missing Refunds

If you have not received your refund after receiving confirmation that it has been processed:

1. Check your bank account or payment method.

2. Contact your credit card company or payment provider, as processing times may vary.

3. Contact your bank for additional information.

4. If you still have not received your refund, please contact us using the details provided below.

 

Contact Information

For questions regarding returns or refunds, please contact us at:

 

Contact@thetransportfanatic.com

 

By making a purchase from us, you agree to the terms outlined in this Refund and Return Policy.